FAQ'S BY USER

Consider wearing gloves as a precaution, also, remember to wash your hands before and after making a trip • Select credit card as the payment method. Thus, you will not need to handle cash, as it is a common source of infection. Avoid all kinds of direct physical contact, including handshaking.

For all trips and services provided by Big Moto, you have the convenience to pay with either cash or credit card associated with your passenger account. However, we strongly advise utilizing your credit card for payments to reduce the risk of unnecessary exposure to cash transactions and help prevent the spread of the COVID-19 virus (Coronavirus). Please be reminded that if you opt for cash payment, it must be settled by the individual who requested the Big Moto service.

FAQ'S BY PROVIDER

To register as a driver with Big Moto, please ensure you have all the necessary documentation ready. This includes clear photos of both the front and back of your driver's license, authorization from ATU if you're providing taxi services, a recent receipt of water or electricity indicating your current address, a certificate of criminal record obtained from cape.pj.gob.pe, and a valid certificate of police record. If your vehicle is 12 years old or less, provide the digitally printed SOAT. Additionally, take a clear selfie holding your driver's license for verification. Your vehicle must also meet requirements, so have the ownership card and ensure it has undergone the necessary technical review. For any further assistance or inquiries, please don't hesitate to contact us at 01-111-111. We appreciate your cooperation in ensuring a smooth registration process with Big Moto.